Our Customer Promise
At Lewis, Job Done Right™ is our promise to listen, provide solutions, meet our commitments and deliver a safe, professional, hassle-free experience.
What Does Job Done Right Really Mean?
Job Done Right has been the Lewis Tree Service tagline for the past few years, as evidenced in our print ads, website and other materials. What does this mean? It means that our entire company is aligned behind the intent to always do the right thing—and we’re willing to communicate that externally to a) define what customers can expect from us and b) differentiate us from the competition.
For us, Job Done Right encompasses our entire culture: safety, customer experience, employee experience, performance, on-time delivery within budget while adhering to our operating principles and ethical framework. We believe that we need to be technically proficient and service-oriented to best meet your needs. We also believe that our services need to be wrapped in a culture of caring. In other words, did we do what we said we’d do? And how did we make you and your customers feel?
We’re not perfect but, with Job Done Right, you can be assured that we’ll be fully transparent and dedicated to making it right, always.
What’s the Right Thing to Do?
Our tagline makes doing the right thing easy to talk about and easy to act upon. Most, if not all, employees know that if they ever have a question regarding what decision to make, they simply need to ask themselves, “What’s the right thing to do?”
At LTS, we are committed to adhering to agreed-upon customer standards or our standards, if higher, to get the job done right. As one of our Operations VPs stated, “We follow the rules without having to pull out a rulebook.”